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Online Hai runs a website and app that lets customers find nearby ironing, laundry and dry-cleaning shops, see their services and prices, and request pickups. Shops use Online Hai to list their business and receive those requests.
Online Hai acts only as an intermediary. Shops listed on Online Hai are independent businesses. They are not our employees, agents or partners, and we do not control how they work.
By creating an account, booking a pickup, listing a shop or otherwise using Online Hai, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, please do not use Online Hai.
You must be at least 18 years old, or use Online Hai with the consent and supervision of a parent or guardian.
A booking on Online Hai is a request to the shop. The contract for the service is made directly between the customer and the shop, and Online Hai is not a party to it.
If you list a shop on Online Hai, you confirm that:
Online Hai does not provide, supervise or guarantee the services offered by shops. We do not check the quality, safety, legality or timeliness of any service, or the accuracy of what shops or customers tell us, even though we may verify some details and show a "Verified" badge.
We are not responsible or liable for:
Any complaint or dispute about a service must be raised with and settled between the customer and the shop. We may try to help at our discretion, but we have no obligation to do so, and helping does not make us responsible.
Online Hai is provided "as is" and "as available", without warranties of any kind, express or implied. We do not promise that the platform, shop listings, maps, distances, locations or opening hours will be accurate, complete, uninterrupted, secure or free of errors.
You use Online Hai, and deal with any shop or customer you find through it, entirely at your own risk and judgement.
To the fullest extent permitted by law, Online Hai and its owners, directors, employees and partners will not be liable for any loss or damage of any kind, whether direct, indirect, incidental, special or consequential, including loss of or damage to items, money, profits, data or goodwill, that arises from or relates to your use of Online Hai, any service provided by a shop, or any dealings between users.
If Online Hai is nevertheless found liable for anything, our total liability to you for all claims together will not exceed the fees, if any, that you paid to Online Hai itself in the three months before the claim arose.
Nothing in these terms limits any liability that cannot be limited under applicable law.
You agree to defend, indemnify and hold harmless Online Hai and its owners, directors and employees from any claim, loss, damage, penalty or expense, including reasonable legal fees, arising from your use of Online Hai, your breach of these terms or of any law, or your dealings with any other user.
You must not:
Shop owners keep ownership of the names, descriptions and other content they add. You give Online Hai a free, non-exclusive licence to display, copy and adapt that content to run and promote the platform. We may edit or remove any content or listing that we believe breaks these terms or the law.
We may suspend or close any account, hide any listing, or stop offering all or part of Online Hai at any time, with or without notice, if we believe it is needed to protect users, the platform or ourselves. You can stop using Online Hai and ask us to close your account at any time.
We may update these terms from time to time. The date at the top shows when they last changed. If you keep using Online Hai after a change, you accept the updated terms.
These terms are governed by the laws of India. Any dispute with Online Hai will be subject to the exclusive jurisdiction of the courts at the place of Online Hai's registered office.
If you have a question or complaint about Online Hai, or want to report content or a user, contact our Grievance Officer using the details below. We will acknowledge your complaint within 24 hours and try to resolve it within 15 days.
